Fast, easy, accurate on-site chemistry testing EXCEPTIONAL CUSTOMER SERVICE Helping you develop and maintain a successful laboratory operation. At Abaxis, exceptional service is more than just a promise, it’s our commitment to you as part of our total customer satisfaction policy. It starts from your first introduction to the Piccolo Xpress™ and continues on long after you become an Abaxis customer. ________________________________________________________________ We look forward to serving you. Contact Abaxis Customer and Technical Service at: 1-800-822-2947 O Live On-Site Consultations • Regional representatives travel to your facility • Provide on-site demonstrations of the Piccolo Xpress™ analyzer capabilities • Provide detailed financial analysis, showing you how the Piccolo Xpress™ can generate profits ____________________________________________________________________________________________ O Live Web-based Installation and Training • Abaxis ensures shipment of all the necessary materials for installation and training • Live training and installation of your Piccolo Xpress™ performed via Internet webcast • All operators will be fully trained on the use of the instrument as well as the regulations that govern chemistry analysis. Graduates receive a certificate of completion ____________________________________________________________________________________________ Proactive Technical Support and Assurance • Our technical support staff is available from 8:00 a.m. to 8:00 p.m. EST, Mon-Sat • We will contact you regularly to ensure that your lab is running smoothly • You will be contacted 4 times per year to maximize your on-site lab operations • Overnight shipping of loaner instruments should a malfunction occur • 1-year standard warranty covering all instrument defects in materials and workmanship 3240 Whipple Road, Union City, CA 94587 | 1-800-822-2947 | www.abaxis.com ©2010 Abaxis, Inc., Piccolo Xpress™ is a trademark of Abaxis, Inc. 888-3208 Rev. B