Smart Waiting Management System - 3 Pages

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Smart Waiting Management System

Catalog excerpts

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Smart Waiting Management Systems Success Case APD supplies the smart waiting management systems for the Social Security The Challenge The customer service offices corresponding to the Social Security (INSS), Social Security Treasury (TGSS), the Navy Social Institute (ISM) and the rest of organisms attached to the IT Management of the Social Security (GISS) are equipped with a proprietary system to manage the queue waiting time. Until now, the installed solutions were based on obsolete proprietary hardware and software, suffering from service availability and high maintenance costs....

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Smart Waiting Management Systems Success Case Preliminary Phase For this preliminary phase, the GISS bought an equipment infrastructure following certain specifications, thus several offices could be used as a pilot to verify all the system functionalities. Project Development In august 2014, the GISS launches a public bid to buy the equipment needed for the SIGE project deployment. The target were the customer service offices of the Social Security with a total budget of 4.000.000,00 . The equipment delivered consisted in 836 information screens, 684 ticket printers and 779 self-service...

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