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BD COR™ System Brochure

BD COR™ System Brochure

Product catalog summary

BD COR™ System Service Offering Overview
BD Technical Services provides comprehensive support to ensure optimal performance of the BD COR™ System. The service offering is designed to maximize system uptime, provide peace of mind, and offer predictable expenses for users.

Key Features of the BD COR™ Comprehensive Service Plan

Maximum Uptime: Priority service is provided to minimize downtime, ensuring timely results.
Peace of Mind: Access to BD service professionals is guaranteed whenever needed.
Predictable Expense: A flat fee covers all maintenance-related service needs, protecting budgets from unexpected costs.

Included Services

Preventive Maintenance
Remote Service Capability
Responsive Onsite Repair
Replacement Parts
No Hidden Charges
Extended comprehensive service warranty
Multi-year pricing options
24/7 Telephone Support
Text/Chat/Augmented Reality Support
Local field service expertise

Optional Services
These are not covered under the warranty or service plan and include instrument relocation, training solutions, workflow optimization, LIS connectivity changes, IT activities outside regular hours, and non-mandatory hardware upgrades. These services are available for an additional fee.

Service Details

On-site Service Repairs: Available 8:00am – 5:00pm Monday – Friday, with unlimited emergency visits and next business day response time for down systems.
Phone and Remote Support: Live phone support is available 8:00am – 8:00pm EST Monday – Friday, with emergency assistance and non-urgent support options.
Preventive Maintenance: Includes required visits per manufacturer recommendations, available 8:30am – 5:00pm Monday – Friday.
Software Updates: System enhancements are provided at no charge, with service hours from 8:30am – 2:00pm Monday – Friday.
Parts: Genuine BD-certified parts are included for maintenance needs.

Catalog excerpts

BD COR™ System Service Offering BD Technical Services is your partner for performance. BD Service teams enable you to better serve your customers and patients. You can count on our deep knowledge and experience to help ensure your BD COR™ System delivers expected, timely results

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Maximum Uptime At BD, we understand the cost and consequences of unexpected downtime. We are committed to maximizing your system uptime to make sure you keep your promises. Customers under the BD COR™ Comprehensive Service Plan get priority service compared to time and materials. Preventive Maintenance Remote Service Capability Responsive Onsite Repair Replacement Parts Peace of Mind No more wondering how and when your instrument will be repaired. Rest assured knowing you have access to BD service professionals whenever you need them and when it matters most. • 24/7 Telephone Support • Text/Chat/Augmented...

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.

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