BMC Helix Digital Workplace
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BMC Helix Digital Workplace Tailored, omni-channel engagements powering the future of work PRODUCT DESCRIPTION BMC Helix Digital Workplace helps organizations drive, power, and shape the future of work with tailored, omni-channel engagements anywhere, anytime across the entire enterprise. • Omni-channel of choice – Using channels configured with value-added experiences and knowledge management capabilities, employees can find the information they need, when they need it BUSINESS CHALLENGE Every industry is going through a major transformation in the wake of the pandemic. Service Desks are under tremendous pressure to provide higher levels of service and efficiency, conscious of the impacts to productivity and employee satisfaction. End users are confused as to where to obtain the information and assistance they require, making self-service an imperative, not a luxury. Lines of Business want to deliver meaningful services, but effective collaboration across the enterprise is difficult to achieve. The need for organizations to automate, customize and deliver the essential tools and information needed by their employees has never been higher. Tailored, omni-channel engagement, and proactive, conversational user experiences will soon be the norm, as will integrated business skills to enable workers to remain focused on critical tasks. BMC SOLUTION BMC Helix Digital Workplace addresses the challenges enterprises face with an over-tasked Service Desk. It frees employees to focus on more strategic work by making it easy to find what they need using their preferred device, from anywhere, at any time. Intelligent, configured, omni-channel engagements delivered through a one-stop shop provide business users access to services, knowledge and policies offered across the enterprise ranging from IT to other Service Delivery Owners including HR, Facilities, and more. • Unified Service Catalog – Present services from multiple business units including IT, HR, and Facilities in a single catalog • Consumer-like experience – Simple interface provides employees with a familiar way to get what they need with one-stop shop for products and services • Intelligent Self- service – Smarter, more powerful ways to quickly resolve issues • Ease of Administration – Drag and drop workflow customization; configuration enhancements to help drive faster resolution and better UX KEY BENEFITS • Deliver consumer-like experiences for multiple business units • Intelligent automation and knowledge management save higher skilled resources for more complicated tasks • Service Delivery Owners enabled to provide services without dependencies on IT • Enable “one-click” for everything employees need by aggregating and managing apps, services, and gear in a centralized solution • Improved productivity for Service Desk and end users, delive

PRODUCT DETAILS • Intelligent Self-Service: Leveraging AI/ML, ensures that the right information is received faster, more accurately, and tailored to provide the most helpful returns in a form that maximizes comprehension. Converse in the way you prefer, and fully resolve issues in the language and channel of choice anytime, anywhere, in any manner with virtual or live agents. Designed for all Lines of Business with ease of curation, simple, powerful authoring, and KCS v6 Verified. ® • Unified Service Catalog: Modern enterprise organizations make sure their employees have everything they...