BMC Helix ITSM
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BMC Helix ITSM Realize 354% ROI, 45% improvement in service desk resource efficiency with intelligent and predictive ITSM PRODUCT DESCRIPTION BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM is delivered in the cloud, or as a hybrid or on-premises solution. BMC Helix ITSM delivers predictive ITSM across multi-cloud environments BUSINESS CHALLENGE • Comprehensive and intuitive service and change management capabilities Today’s Service Management is human-driven and highly resource intensive. ITSM systems and processes are still manual, inaccurate, and slow, resulting in higher costs and lower productivity. Enterprise companies are migrating workloads to the cloud in order to spend less time on upgrades and achieve the flexibility to add compute power on demand. Companies expect easy and successful migration with reduced time and effort of upgrades by significant amounts. They also want to cut costs but be able to have the power to scale elastically. • BMC Helix Multi-Cloud Service Management provides a seamless service experience across multi-cloud environments Service Management as a category is being disrupted by technologies like artificial intelligence (AI) and machine learning (ML), chatbots, virtual agents, and the Internet of Things (IoT), which are all driving dramatic changes in how enterprises provide services in the future. Savvy business leaders are jumping in headfirst and applying these technologies to solve real business challenges and get a competitive edge in the market. • Container deployment lets you run BMC Helix ITSM on any type of public cloud BMC SOLUTION BMC Helix ITSM fuels your IT transformation with intelligent, people-centric user experiences that helps you work smarter. Delivered in the cloud for unprecedented choice or hybrid or on-premise options – the decision is yours. • Modern persona-based UX optimized across devices • Cognitive automation capabilities that transform the agent experience • Powerful, stunning reports and visualizations allowing data driven insights KEY BENEFITS • Transforming the agent experience with cognitive automation • Central, single-pane of glass management across multi-cloud environments • Integrated collaboration tools to help agents better resolve issues • Optimized across devices so you choose what works for you • Drag-and-drop report creation with stunning visuals • Quick time-to-value with out-of-thebox ITIL®, best practice reports, and KPIs Intelligent, predictive ITSM with cognitive

PRODUCT DETAILS BMC Helix ITSM has everything you need to deliver amazing, predictive and industry leading service management to your organization. Out-of-the-box ITIL processes: You can align to ITIL best practices quickly and cost-effectively along with expert services and training. Modern persona-based UX optimized across devices: The experience is personalized to your role in the organization to maximize your effectiveness. The powerful, intuitive and intelligent user interface that can be accessed across devices to help quickly and accurately resolve issues. Comprehensive Knowledge...