BMC Helix Operations Management with AIOps Make better decisions faster with the next-generation of intelligence and automation PRODUCT DESCRIPTION BMC Helix Operations Management with AIOps uses predictive capabilities to proactively improve the performance and availability of IT services across multicloud, hybrid, and on-premises environments. • AIOps, analytics and machine learning: Intelligently ingest, analyze, and manage enormous volumes of operational data BUSINESS CHALLENGE Operations teams face many difficult challenges. They are overwhelmed with increasingly large amounts of complex data from multiple sources, and event noise hides problems that need to be solved quickly. Issues go undetected or undiagnosed, and can adversely impact the performance and availability of your infrastructure, applications, and business services. At the same time, organizations need to support DevOps and ServiceOps initiatives, new technologies, lift and shift cloud migrations, and cloud-native apps that generate enormous amounts of data. BMC SOLUTION BMC Helix Operations Management with AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce MTTR and maximize service performance and availability. BMC Helix Operations Management is a key component of the BMC Helix Platform, the only end-to- end, AI-driven, SaaS platform that gives organizations the ability to manage the complexity and scale of IT operations while delivering fast time-to-value, ease of use, integration via open APIs, and reduced operational costs. • AI/ML-based situations and root cause isolation: Proactive, automated event correlation and determination of root cause across business services • Service-centric monitoring: Monitor business services and visualize status using heat maps and tile views. • Open Integrations: Use out-of-the-box adapters to ingest metrics, events, and topologies from 3rd party solutions • Univariate and multivariate anomaly detection: Trigger events and notifications based on abnormal behavior • Intelligent Automation: Identify opportunities for automation to take corrective action • BMC Helix Platform: Works with the common data store and BMC Helix Discovery data for visibility to infrastructure, topologies, relationships, and services including Dynamic Service Models KEY BENEFITS • Rapid deployment: Containerized, microservices architecture with SaaSbased deployment enables rapid time to value for complex IT infrastructures • Reduced MTTR: Leading-edge AIOps and machine learning proactively detects, correlates, and analyzes events and determines root cause • Increased productivity: Intelligent automation helps Cloud and Ops teams quickly take corrective action AI and ML-based root

PRODUCT DETAILS – BMC HELIX OPERATIONS MANAGEMENT • Proactive alerts and notifications: Avoid downtime by using predictive capabilities and taking action before a service impact occurs. • Service-centric monitoring: Monitor infrastructure from end-to-end including views of business services • Advanced anomaly detection powered by AI/ML: Use multivariate and univariate anomaly detection to trigger events and notifications based on metrics behaving abnormally. • Event management and correlation: Easily create and deploy customized rules for situation management. • Automated event noise reduction:...