BMC Helix Remedyforce
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BMC Helix Remedyforce Deliver superior IT service management in the cloud, built on the Salesforce Platform ™ PRODUCT DESCRIPTION BMC Helix Remedyforce is an IT service management solution built on the Salesforce Platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value. BMC Helix Remedyforce provides comprehensive IT service management and ITIL functionality to help IT run at the speed of business. BUSINESS CHALLENGE Today’s businesses are completely dependent on technology to gain and maintain a competitive advantage. This increased reliance on technology means there’s greater pressure on IT service organizations to keep pace with an unprecedented degree of business change. However, many IT organizations are struggling to meet these new demands because the technology and processes they have in place are inflexible and aligned to business operations of the past. To keep up with the evolving needs of the business, IT service organizations need modern, flexible, and intuitive service and support technology that facilitates the flow of information among people, teams, and departments. The solution must be fast to deploy, easy to maintain, and painless to adapt and integrate. BMC HELIX SOLUTION Built with speed and flexibility in mind, BMC Helix Remedyforce is the ideal service and support solution for the modern IT ecosystem. For organizations looking to simplify their infrastructures and run high-speed IT with a focus on value, BMC Helix Remedyforce is the perfect fit. • Key ITIL processes, including incident, problem, change, service level management, self-service, discovery, configuration and asset management • Social, mobile, and collaborative capabilities make connecting people and information easy • Innovative asset lifecycle management capabilities for proactive management to reduce costs and improve data consistency while mitigating risks • Agentless Discovery and Client Management capabilities to discover, configure, manage, and secure your IT endpoints • The stability of the world’s leading cloud platform, Salesforce , helps you realize value and reduce ongoing maintenance © • Out of the box integrations to today’s core business technologies, including BMC Helix solutions and Salesforce offerings, as well as 5,000+ Salesforce AppExchange solutions © KEY BENEFITS • mprove business satisfaction by 30% I by streamlining processes and expediting request fulfillment • educe audit prep time by 96% with R out of the box and automated reporting • ealize value and support the business R quickly with a dedicated Business Relationship Manager. Staff members can access relevant data for any record

PRODUCT DETAILS Support the needs of your dynamic business with the robust IT service management capabilities available in Remedyforce. Mobile Apps for IT and Business: Support the needs of IT and business users on the go. IT agents can perform virtually any task from their mobile device, leveraging the Salesforce mobile app. Self-service users can perform quick submission of incidents using the Superbox feature, view incidents, and view knowledge articles leveraging the Salesforce Platform from any mobile device. The Remedyforce mobile app for the business provides full self-service...