BMC Helix Virtual Agent
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Solution Brief BMC Helix Virtual Agent Empower the digital workplace with enterprise chatbots WORKPLACE INTELLIGENCE ON THE RISE Market trends clearly show the rapidly growing role and value of intelligent applications in the enterprise. Businesses also find themselves struggling with a single path to service options, often at the expense of the employee experience. Keyword searches are often limited to specific keywords and users spend more time than necessary searching for services and resolution. As organizations seek to attract, recruit, and retain top talent, modern technology experiences will help differentiate them as forward-looking and on the front lines of innovation. • Conversational and Personalized: End users can request knowledge, services, and more through intuitive and personalized conversations using natural language. BMC SOLUTION BMC Helix Virtual Agent offers intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Cloud Cost. These intelligent applications are crucial for addressing changing expectations around compelling user experiences. The value of this approach goes beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. • Omni-Channel Engagement: Offers users their channel of choice; Microsoft Skype, Microsoft Teams, Slack, Web, SMS, and more… • Ultimate Service Experience: Deliver services, execute custom processes, and automate workflows across the enterprise. • BMC Helix Cloud Cost Integration: Get insight into cloud resource costs as well as receive budget recommendations to optimize costs right from the BMC Helix Virtual Agent. KEY BENEFITS • Modern User Experience powered by proactive, predictive, automated, and highly accurate service delivery • Omni-Channel Experiences give users the ability to access services across channels without having to leave their current application and log into a separate portal Virtual Agent • Speed and Efficiency to reduce cost, improve satisfaction, and free up resources for higher priorities like multicloud management Hi AI Allbrook! I’m Helix. your BMC Virtual Agent here to help! What ca

PRODUCT DETAILS BMC Helix Digital Workplace Self-Service with BMC Helix Digital Workplace through BMC Helix Virtual Agent: • Business Value: Enables users to interact with BMC Helix Virtual Agent in natural language to request services, applications and more from the BMC Helix Digital Workplace Catalog or search for knowledge articles in a conversational interface. • Products Used: BMC Helix Virtual Agent, BMC Helix Platform, BMC Helix Digital Workplace Advanced and IBM Watson Assistant. • Optional Products: Microsoft Skype for Business, Microsoft Teams, Slack, and Twilio for SMS. BMC Helix...