TrueSight Operations Management Assure performance and reliability of digital services to consistently deliver exceptional customer experience PRODUCT DESCRIPTION TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience. TrueSight Operations Management enables IT to deliver high quality digital services efficiently and effectively. BUSINESS CHALLENGE Customers’ expectations for easy access to high quality digital services have created more operational complexity for IT. In order to deliver speed and simplicity on the front end, IT operations teams need to manage interconnected, enterprise applications and their increasingly dynamic infrastructure on the back end. Meeting customers’ expectations means keeping up with the behind-the-scenes IT complexity inherent in delivering ideal end user experiences—or losing customers to companies that can. BMC SOLUTION TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, and cloud environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk. • Actionable intelligence – Gain insight with probable cause analysis, behavior learning, dynamic baselining, easy-to-navigate workflows, and visualizations. • Proactive analytics – Discover behavioral and performance trends with automated event and log analytics, and prevent future impact with proactive notifications. • User-centric performance – Understand application performance from an end-user perspective, discover root cause, and know the depth of impact with context views and service impact models. • Mobile-ready – Built on HTML5 and responsively coded, the full solution is available on any mobile device. KEY BENEFITS • Reduce false alarms by 90% with probable cause analysis. • Build simple application models in under five minutes with auto-detecting application context views. • Find and fix problems faster enabling IT to focus on high-value activities and create lower TCO. TrueSight Operations Management combines the application and infrastructure perspective

PRODUCT DETAILS Monitor the performance of applications, infrastructure, and middleware together Take an application-centric view of infrastructure by combining end-user experience and application diagnostics with monitoring for servers, databases, storage, and other infrastructure technologies. View application context dynamically Automatically discover all tiers of an application and visualize application topology graphically. Monitor end-to-end performance from UI code execution to back end systems. Reduce event noise with operational IT analytics Learn normal behavior and alert on abnormalities...