Warranty Information YEAR Quality Date of acceptance of the product Repairing parts Charge a certain amount

Free Warranty Preconditions Non-human quality problems No unauthorized disassembly, no modification Human-caused quality problems No Reference to the official instructions for assembling or modification

Warranty Preconditions Complete product serial numbers factory label ， other markings Proof of purchase receipt and order number

Warranty Preconditions Replaced damaged parts of robot should be returned per the guide of BooCax Robotics.

Other situations beyond free product warranty services Other Situations Free Maintenance ( No ×) Damage caused by incorrect installation Damage caused by unauthorized reparation and installation use and assembling not guided by the instructions Damage caused by unauthorized circuit- modification, improper use of battery and chargers

Other situations beyond free product warranty services Other Situations Free Maintenance ( No ×) Damage caused by overloading Damage caused by insufficient discharge due to low battery or the use of batteries with quality problems Failure or damage caused by force majeure factors (such as earthquakes, fires, etc.)

Other situations that beyond free product warranty services Other Situations Free Maintenance ( No ×) Second visit Services such as on-site deployment or installation and commissioning caused by the customer's own reasons

The cost of parts within / beyond the warranty period Damaged parts caused by improper packaging that requiring replacement We pay the cost of material and the cost of shipping the parts to the customer Parts of the product by quality problems that need to be returned to the factory for maintenance Spare parts related to non-anthropogenic quality problems requiring replacement our package problem We pay the freight fees of sending the damaged parts back ; Do not support payon-delivery for maintenance. The user / distributor pay the cost of materials ; We pay the cost of shipping the spart parts...

After-sales service technical support Technical Information Remote technical guidance On-site visit On-site support and training Distributor / End user pay the fees Maintenance documents & videos Online technical support Implementation documents & videos Remote technical support In foreign country, $300 / day, excluding transportation, food and other hidden expenses

Got questions? Find answers here

Spray Disinfection Robot How to do? triggered by collision light bar double flashing The light stop flashing automatically , then robot keep running . Failed Emergency stop button is pressed In the app, releasing the emergency stop Charging Pile before Positioning lost Solution New position, repositioning

Spray Disinfection Robot How to do? Under disinfection 1. Switch to manual mode and push to the task route No disinfection Fail to return to charging Pile Stop at the new position The robot starts to disinfect by turning on key switch, it moves to new position. What if the disinfection has been stopped and it fails returning to the charging station ? 3. Paste the positioning QR code on some fixed obstacles, and scan the QR code into the map to assist in positioning during incremental composition

Spray Disinfection Robot How to do? Wipe the radar with a soft flannel turn down the atomization knob How to do? WIFI connection, not found in the app Re-plug the power cord and WIFI cable water leakage, Reinstall the leak valve Router problem , restored to the factory and then reconfigured Step 2: The water float is normal, consult and tes

Spray Disinfection Robot How to do? 301 failure: needs to remove the chassis shell to re-tighten the screw of the driving wheel signal cable (disconnected with the power) Water tank Does the robot announce a motor failure? 306 failure: can be tried by pouring out part of the water 315 failure: Change route

Bubble Fish- Spray Disinfection Robot How to do? “starting, automatic positioning in progress” Solution There is no voice broadcast when Bubble Fish is turned on? Remote Backend Turn-on failed

Bubble Fish- Spray Disinfection Robot 1. “Robot found ” Continuous Click firmware upgrade

Bubble Fish- Spray Disinfection Robot How to do? How to compose the Bubble fish? Left — Moving forward — Right How to do? How to deploy Bubble fish? How to do? Bubble fish positioning is not accurate? Method 1: The remote control machine reaches the corresponding point set point APP — deployment — build map — reposition

Bubble Fish- Spray Disinfection Robot How to do? How to share Bubble fish with customers? Solution 1. Login account

? QR code means in the package ? Emergency stop button is pressed Explanation QR codes are mainly used to assist positioning, such as relatively large airports, or relatively long and Failed In the app, releasing the emergency stop narrow corridors, etc., a twodimensional code can be set in the middle, and the camera can be used to assist its positioning switch to manual mode

UV Disinfection Robot How long? Please explain the meaning of " change " and " connection " ? When disinfecting, the UV light can keep on for ? tangent point switch to any point to move or delete Connect two unconnected points, robot can move between them

Normal Standard Width the minimum distance is 50-75 cm what make this happen ? Path setting problem How to do? programming the route Is it possible ? Yes, it is possible . when deploying the route, no need to turn on the UV lamp. After deployment, the robot only disinfects per the set point

UV Disinfection Robot Reason: Recognize a living thing path point Solution Move The light will automatically turn off 1.5m to 2m What is the effective radius of disinfection? Enter the next disinfection point, the light will be on

0086 155 0398 3536 [email protected] Headquarter: 601-606, Jianjin Center, Yongtai Park, Haidian District, Beijing Shenzhen Office: 3rd Floor, Building 10, Fu’an Robot Intelligent Manufacturing Industrial Park,Bao’an District, Shenzhen Shandong Office: Zoucheng City, Shandong Province Changshu Office: Changshu City, Jiangsu Province Henan Office: #01 Robot Industrial Park, the intersection of Fenshan Road and Beihuan Road, Economic Development Zone, Sanmenxia City, Henan Province, China Search For BooCax Robotic