Bruker Nano Surfaces Worldwide Service and Support Maximizing Your Success, Every Day and Into the Future Innovation with Integrity

Comprehensive Global Support Your Partner in Continuous Improvement Bruker has a long tradition of partnering with our customers to solve real-world application issues. After developing next-generation technologies with industry leaders and assisting customers in selecting the right system and accessories, this partnership continues through training and extended service long after the tools are sold. Our highly trained team of support engineers, application scientists, and subject-matter experts are wholly dedicated to maximizing your productivity with system service and upgrades, as well as...

• Rapid and Complete Technical Support Bruker recognizes that the decision to invest in high-performance metrology is based on more than instrument performance and price. Reliability, longevity, and future assistance as systems age, needs shift, and applications evolve are also important. Bruker has a highly educated worldwide team of service and support personnel that takes great pride in our record of 100% first-time solution of issues and positive survey feedback. Our goal is to ensure that your Bruker instrumentation meets the highest standards and is continually contributing to your success....

Facts at a Glance ■ Bruker provides advance replacements for high-cost assemblies that require repair to significantly reduce your downtime ■ Bruker tracks and actively manages each service case ■ Our escalation process leverages all parts of the organization (support team, engineering, product management, applications development) to solve challenging issues in an efficient and timely manner ■ Repairs use Bruker-quality subcomponents, methods, and testing to ensure each repair meets performance specifications and reliability standards ■ We track each failure and drive continuous improvements,...

Maintenance and Calibration Services Our support staff routinely visit customer facilities to execute preventive maintenance. In combination with the maintenance visit, our calibration services ensure your system is operating at peak performance and provide one-to-one time to review applications and answer technical questions. Comprehensive Support for a Wide Range of Technologies Atomic Force Microscopes ■ BioScope BioAFMs ■ Dimension AFMs ■ Innova AFMs Audit and Relocation Services Our experts can also visit your laboratory to inspect your instrumentation and identify opportunities for improved...

Our Scientists and Engineers Work for You Let Our Experts Help Your Experts Succeed Bruker’s Technical Service Representatives are certified in installing, maintaining, and servicing your systems, and they undergo regular, detailed training to ensure top-level skills in the installation and operation of Bruker hardware and software, as well as in troubleshooting issues and diagnosing repair needs. However, where our experts take the next step as your valuable partner is in their advanced applications knowledge for a wide variety of markets. Many of our support staff have PhDs in these fields,...

Advanced Applications Support Online Resources With Bruker’s education and training programs you get access to knowledge about the very latest technology, methods, and achievements in science and industrial metrology. We can provide individualized training from basic operation to advanced application execution, and these services can be delivered during an installation or upgrade visit, through formal lecture/laboratory training at a Bruker factory or regional service center, or as a custom training event at your facility. Bruker’s web support offers an extensive selection of product documentation,...

Contact an EXPERT Americas Atomic Force Microscopes +1.800.873.9750 / +1.805.967.1400 [email protected] Nanomechanical Test Instruments +1.888.248.4445 / +1.952.835.6366 [email protected] Stylus and Optical Profilers +1.800.873.9750 / +1.805.967.1400 [email protected] Tribometers and Mechanical Testers +1.800.873.9750 / +1.805.967.1400 [email protected] France +33.172.86.61.00 [email protected] United Kingdom +44.2476.855.344 [email protected] Germany and ROE +49.721.50997.5950 [email protected] China +86.400.890.5666 [email protected]...