Service Packs Overview

Service Packs Overview

Service Packs Overview

Product catalog summary
Overview: The document outlines the extensive service and support portfolio for FOBA laser marking and engraving equipment, detailing various service care packages available to customers. These packages are designed to ensure optimal performance, reliability, and customer satisfaction.
Service Packages: The document describes several service packages, each with different features and durations:
  • Standard Warranty: 1 year
  • Basic: 1 year
  • Classic: 1 year
  • Professional: 3 years
  • Comprehensive ECO: 4 years
  • Comprehensive: 4 years
Key Features: All packages include hotline support, free software updates, FOBA Remote Service, priority status, guaranteed remote reaction time, webinars, and training videos. Higher-tier packages offer additional benefits such as preventive maintenance visits, discounted spare parts, application consulting, and extended warranty options.
Optional Services: Customers can opt for additional services like guaranteed on-site response time, consignment parts inventory, customer-specific training courses, application setup, calibration services, and system validation to comply with GAMP standards.
Benefits: The service packages aim to maximize uptime, optimize mark quality, reduce operator intervention, and ensure safety and health. Regular maintenance includes cleaning, inspection, and testing of various system components to maintain optimal performance.
Additional Information: The document emphasizes the importance of proactive maintenance and offers training through FOBA Academy. It also highlights the advantage of having FOBA's certified experts manage equipment maintenance and support.
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Catalog excerpts

Service Packs Overview-1

Laser Marking + Engraving Solutions FOBA Laser at your service Service Care Packages Extensive Service and Support Portfolio for Your FOBA Laser Marking and Engraving Equipment

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Service Packs Overview-2

Our service starts long before the purchase of your laser marking or engraving equipment. Apart from uptime and system reliability, it is all about your satisfaction and confidence. This is why we offer certified product and applications consulting, installation and training, and spare parts service. At consultation, service and application locations across the globe. With highly experienced engineers and technicians who speak your language and know your challenges. Want to simplify ordering parts and fixing your laser marking equipment? With FOBA’s Service Care Packages, you can rely on certified...

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Service Packs Overview-3

Hotline support Extended availability of our experienced international technical support (English). → 24/6: Monday to Friday (24 hours) + Saturdays (8 am – 2 pm) → 12/6: Monday to Friday 6 am – 6 pm (12 hours) + Saturdays (8 am – 2 pm) Free software upgrades We continuously improve and enhance our software. For standard configuration systems we offer a complimentary upgrade of application software (e.g. MarkUS) whenever a new version is available so that you can take advantage of new features. → Only available for standard machines. → Upgrade will be provided during the next regular scheduled...

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Service Packs Overview-4

The partnership advantage: Benefit from having FOBA maintain your equipment!Service Care Advantage List Your Benefits Our Service Maximize uptime Optimize mark quality Reduce operator Ensure safety and intervention health Cleaning of housing, marking area and protection win- + + dow; check of hoses and wiring Inspection and test of all safety devices Inspection and adjustment of mechanical components + Inspection and greasing of linear and rotational axis + + Laser alignment check + + Intelligent Mark Positioning System check (if applicable) + + Inspection of fan and dust protection, replacement...

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.