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FullCare service ensures quality and timely research

FullCare service ensures quality and timely research

FullCare service ensures quality and timely research

Product catalog summary
Overview of FullCare Service
FullCare is a comprehensive service agreement designed to maximize the uptime, performance, and investment of imaging systems. It ensures equipment is maintained in optimal condition, minimizing disruptions to research operations and protecting against costly downtime.
Key Benefits
  • Scientific: Consistent production of quality results.
  • Operational: Ability to meet aggressive research deadlines.
  • Financial: Maximizes return on service investment.
Expert Service Solutions
FullCare guarantees that equipment is serviced by trained and experienced engineers who use unique diagnostic software to resolve over 90% of service issues on the first visit. This service includes priority response, remote troubleshooting, and dispatch of engineers when necessary, with no additional costs for labor, travel, or parts.
Comprehensive Coverage
The service agreement covers all potential scenarios, including unplanned service events and replacement parts, ensuring a predictable total cost of ownership. Optional annual preventive maintenance visits are available to confirm optimal performance.
Service Process
  • With FullCare: Fast resolution through priority response and a simplified process, with more than 90% first-time fix rate and 50% of repairs completed in under 1.5 days.
  • Without FullCare: Involves multiple steps including obtaining service estimates and purchase order approvals, leading to potential delays.
Additional Features
  • Priority response from engineering and scientific teams for any equipment malfunction or application issues.
  • Unlimited repairs by qualified service engineers.
  • Access to quality parts and optional annual preventive maintenance.
Conclusion
FullCare provides peace of mind by ensuring reliable operation of imaging systems, which is crucial as equipment ages. It offers unmatched service levels compared to third-party providers, ensuring researchers can rely on their equipment consistently.
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Catalog excerpts

FullCare service ensures quality and timely research-1

FullCare service ensures quality and timely research

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FullCare service ensures quality and timely research-2

Maximize the uptime, performance and investment of your imager system with FullCare Receive priority response Keeping your equipment in optimal condition is the when it matters most best way to mitigate disruption to critical research operations. With a comprehensive service offering your lab can meet aggressive research deadlines, ensure the accuracy and consistency of results, and protect against downtime that costs your organization time, money and resources. FullCare, an extensive service agreement, supports your research goals by ensuring the uptime of equipment that is essential to daily...

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FullCare service ensures quality and timely research-3

Verify performance via preventive maintenance Including a preventive maintenance visit with your FullCare agreement is a way to confirm optimal performance from your Imager system on a regular basis. FullCare coverage provides peace of mind that your imager will operate reliability for years to come. Our proprietary diagnostic software and calibration plates enable an in-depth assessment of system performance (for example, to assure the uniformity of the image). This level of service is simply unmet with third-party service providers. priority response from our engineering and scientific teams...

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FullCare service ensures quality and timely research-4

gelifesciences.com/optirunservice GE, the GE Monogram and OptiRun are trademarks of General Electric Company. © 2020 General Electric Company. All goods and services are sold subject to the terms and conditions of sale of the company within GE Healthcare which supplies them. A copy of these terms and conditions is available on request. Contact your local GE Healthcare representative for the most current information. GE Healthcare Bio-Sciences Corp., 100 Results Way, Marlborough, MA 01752, USA For local office contact information, visit gelifesciences.com/contact

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