Customer Service Information
Contact details for customer service in the U.S. and Canada are provided, along with international sales offices in Asia/Pacific, Middle East/Africa, Europe, and Latin America.
Distribution Centers
Locations include California, Pennsylvania, Tennessee, Canada, and the Netherlands.
Corporate Headquarters
Located in Wilkes-Barre, PA.
Product Catalog Overview
The 2014 healthcare product catalog from InterMetro Industries Corporation features products like carts, shelving, workcenters, and mobile computing solutions.
Product Index
Lists products with page references, including cabinets, carts, utility accessories, shelving, and workstations.
Professional Services
Services include space audits, product planning, project management, 3D visualization, custom design, and prototyping.
Self-Service Tools
Web-based tools for room layout, product configuration, and learning modules are available.
Healthcare Solutions Guide
Includes sections on shelving systems, high-density storage, point-of-care computing, medication management, enclosed storage, and workstations.
Product Specifications
Details on shelving materials, design features, and protective coatings emphasize durability and antimicrobial protection.
Introduction
Metro's shelving systems support cleaning protocols and prevent bacteria, mold, and mildew growth, incorporating Microban® antimicrobial protection and corrosion-resistant finishes.
Product Features- Microban® Antimicrobial Protection: Prevents bacteria growth.
- Corrosion Resistance: Durable polymer and proprietary finishes.
- Design for Cleanability: Smooth, rounded corners for easier cleaning.
Product Lines- MetroMax i®: Lifetime rust guarantee, easy-to-clean polymer shelf mats and posts.
- MetroMax Q®: Quick-to-clean, adjust, and assemble with corrosion resistance.
- Super Adjustable Super Erecta®: Easy-to-adjust wire shelving system.
- Super Erecta Pro™: Durable and cleanable with a reinnovated design.
MetroMax iQ® Storage System- Interchangeability: Components interchangeable between MetroMax i® and Q® systems.
- Durability: Corrosion-proof design with polymer construction and stainless steel corners.
- Cleanability: Removable polymer mats for easy cleaning.
Accessories and Components- Casters and Handles: Options for mobile shelving units and utility carts.
- System Accessories: Optimize storage space and protect fragile items.
Technical Specifications- Weight Capacity: Shelves hold up to 800 lbs for lengths up to 48 inches.
- Material: Polymer and epoxy-coated steel with antimicrobial protection.
- Dimensions: Various sizes available.
Conclusion
Metro's shelving systems offer durability, cleanability, and flexibility, suitable for various applications with antimicrobial protection and corrosion-resistant materials ensuring long-lasting performance and safety.
MetroMax iQ System Accessories Overview
1. Shelf Dividers
Corrosion-proof, repositionable dividers for organized compartments, compatible with MetroMax i, Q, and other wire shelves.
2. Shelf Ledges
Stackable ledges prevent items from falling off shelves, available in solid and clear options.
3. Enclosure Panels
Enclose sides and back of shelves to contain contents, designed for MetroMax i and Q shelves.
4. Label Holders and Color Shelf Markers
Plastic label holders for easy identification, with optional protective covers.
5. Super Slide and Undershelf Slide
Super Slide fits 24" wide shelves, Undershelf Slide available for MetroMax i only.
6. Adjustable Slides and Can Rack System
Accommodate various pan and container sizes, can rack system fits 24" wide shelves.
7. Wire Baskets and Storage Level Frames
Wire baskets hold small items, storage level frames accommodate drop-in accessories.
8. Drying Rack Unit
Promotes air circulation and fast drying of kitchen items, with corrosion-resistant casters.
Overview: Detailed specifications and pricing for MetroMax i Q® System accessories, including racks, shelving, and carts for efficient storage and drying solutions.
Specifications:- Rack for Steam and Bun Pans: Holds up to 96 pans, available in stationary and mobile configurations.
- Cutting Board and Tray Drying Rack: Compatible with multiple MetroMax systems, promotes safe air drying.
- Stainless Steel Drop-in Racks: Designed for airflow to dry pots and pans.
- MetroMax i® Sloped Basket Cart: Organizes bulk supplies with adjustable dividers.
Key Features:- Antimicrobial protection with Microban® for cleaner surfaces.
- Durable and cleanable Super Erecta Pro™ shelving with a weight capacity of up to 800 lbs per shelf.
- Easy-adjust shelving systems to maximize storage efficiency.
Accessories:- Various accessories including baskets, dividers, and label holders designed to enhance the functionality of the shelving systems.
- SiteSelect™ Posts for easy shelf positioning and adjustment.
Pricing: Detailed pricing for each product and accessory, with customization options.
Overview: Detailed specifications and pricing for Metro's Super Adjustable Super Erecta Shelving systems, including stationary and mobile units, accessories, and components.
Specifications: Shelving units available in various sizes, with dimensions in inches and millimeters. Lists approximate packed weight and catalog numbers for different finishes.
Product Features: Designed for flexibility and durability, featuring adjustable shelves and open-wire design for dust minimization and air circulation.
Mobile Units: Details mobile shelving units with chrome shelves and posts, available in four- and five-tier models.
Accessories: Includes additional components like "S" hooks, replacement hooks, and various post types.
Finishes: Available in several finishes, including Metroseal 3 Epoxy, Chrome Plating, and Brite.
Recommendations: Proper fastening for units taller than 63 inches is recommended for stability.
Shelving Specifications:
- Shelves up to 48 inches have a weight capacity of 800 lbs per shelf when evenly distributed.
SiteSelect™ Posts:
- Stationary posts come with adjustable leveling bolts for uneven surfaces.
Mobile and Stationary Posts:
- Available in various weights and finishes, including Metroseal 3 with Microban® and stainless steel.
Designer Color Shelving:
- Available in a variety of colors, including standard and designer colors.
Super Erecta® Shelving System:
- Offers starter and add-on units with options for 4 or 5 shelves.
Convenience Pak Units:
- Available in Chrome finish with specified dimensions and weights.
Super Erecta Convenience Pak™
Offers a complete shelving unit in one box, simplifying the ordering process.
Dunnage Shelf
Heavy-duty shelves enhance weight capacity, with specific weight limits for different sizes.
Cantilever Shelves
Add space above storage units with a retaining ledge design.
Basket Shelf
Designed for smaller items, with a 3.5" deep basket and a 400 lb weight capacity.
Foot Plates and Glides
Used to bolt units to the floor for stability, while glides protect floors from damage.
Stem Caster Carts
Open-wire design carts with casters for mobility, available in Super Erecta Brite and chrome finishes.
Super Erecta Trucks
Feature chrome wire shelves and are available with different caster configurations.
Stem Casters
Available in various materials and designs, used to create mobile shelving units.
High-Temperature Autoclave Stem Casters: Designed for high-temperature environments with a load rating of 300 lbs.
Swaged Posts: Made from Type 304 stainless steel with an aluminum cap, suitable for cart wash and autoclave applications.
Caster Wheel Material Guide: Provides information on resistance to oil and grease, rollability, floor protection, and noise levels for different wheel materials.
Caster Tips: Key tips include ensuring the total weight does not exceed three times the load rating per caster.
Super Erecta Dollies: Aluminum dollies designed for use with Super Erecta Shelving and posts to create mobile carts.
Plate Casters: Available in various sizes, used with "Made-To-Order" truck dollies to create mobile bases.
Brake Lock/Swivel Lock Combination Casters: Patented casters offering a foot-operated design.
Tow Bar Assembly: Attaches to the underside of a dolly to facilitate the transport of dolly carts in tandem.
Specifications:
Outlines construction and specifications of various shelving systems, focusing on materials like 18-gauge stainless steel and galvanized materials.
Procedures:
Instructions for creating counter units, specifying components needed.
Standards and Norms:
Specifies weight capacity for different shelf sizes.
Recommendations:
Includes using Metro Flat Solid Shelving at the bottom of storage units to maintain cleanliness.
Key Data from Tables:
Provides detailed information on dimensions, weight, and pricing of various shelving components.
Critical Information:
Highlights the importance of selecting the correct components for specific applications.
Overview: Provides detailed specifications and guidelines for Metro's HD Super™ shelving systems and SmartWall G3™ productivity systems.
HD Super™ Shelving Specifications:- Static load capacity for shelves varies by size.
- Designed for use with H.D. 1 5/8" posts only.
SmartWall G3™ Productivity System:- Optimizes wall space with wall-mounted tracks.
- Flexible design allows for easy repositioning and installation.
Ordering and Configuration Guidelines:- Wall tracks must be at least 2" longer than the desired shelf span.
Accessories and Replacement Parts:- Includes replacement split sleeves, post clamps, foot plates, and bumpers.
Key Considerations:- Ensure compatibility with existing components and adhere to load capacity guidelines.
Overview: Provides detailed specifications and pricing for various shelving and storage solutions, including shelves, hooks, baskets, bins, holders, drying rack accessories, utensil holders, and miscellaneous accessories.
Shelves: Lists different types of shelves with dimensions, weight, and pricing.
Hooks and Baskets: Details various hooks and baskets with specifications.
Bins and Holders: Describes blue bins available in different sizes and packing options.
Drying Rack Accessories: Includes slanted lid holders, tray drying racks, and bottle holders.
Utensil Holders: Describes large and small utensil holders with dimensions and prices.
Miscellaneous Accessories: Includes spice racks, can racks, and glove box holders.
Wall Mount Systems: Outlines Erecta Shelf wall mounts and kits.
Utility Carts: Describes premium polymer utility carts with specifications.
Key Considerations: Emphasizes the importance of selecting appropriate mounting hardware based on wall type.
MetroMax Q® Utility Carts
Feature quick-adjust corrosion-resistant shelves and posts, with a weight capacity of 900 lbs.
myCart Series™
Designed for transport needs, featuring smooth surfaces and Microban® Antimicrobial product protection.
Deep Ledge Utility Carts
Have a deep ledge to contain products and spills, made of easy-to-clean, corrosion-proof polymer shelves.
Basket Cart
Includes two light-duty basket-style shelves and one standard wire shelf.
MW Series Utility Carts
Consist of Super Erecta wire shelves with plastic split sleeves.
SP Series Utility Carts
Feature Super Erecta wire shelves with plastic split sleeves.
Heavy-Duty Utility Carts: Customizable using Super Erecta shelving, casters, and components.
High-Density Storage Systems: Details two main systems: qwikTRAK and Top-Track.
qwikTRAK System: Uses floor tracks to allow mobile units to glide smoothly.
Top-Track System: Features a guide track positioned above the shelving.
System Components: Lists components for both stationary and mobile units.
Specifications and Recommendations: Provides detailed specifications for each component.
Overview: Provides detailed specifications and guidelines for various shelving systems, including Mobile Unit Kits, Super Erecta, Super Adjustable Top-Track, and Seismic Top-Track systems.
Mobile Unit Kits: Essential for mobile shelving units, available in different widths and materials.
Super Erecta Top-Track System: Includes stationary end and intermediate units, mobile units, and track sets.
Double Deep Top-Track System: Requires 86-inch posts for stationary units.
Seismic Top-Track System: Designed for seismic conditions.
MetroMax i and Q Top-Track System: Maximizes storage capacity by 30-40%.
Key Notes: Emphasizes the importance of proper installation and load distribution.
Specifications:
Mobile units can be placed between stationary units with specific width and load ratings.
Procedures:
To calculate the overall length of a MetroMax i or MetroMax Q Top-Track System.
Components and Kits:
Stationary End Unit Kits and Intermediate Unit Kits available for different shelf widths.
Accessories:
Top-Track Floor Pad Protectors and Stop Plate Kits available.
Recommendations:
For efficient use of vertical space, Super Erecta posts can be connected.
Additional Products:
Bow-Tie Dunnage Racks and HD Super Duty Dunnage Racks offer off-the-floor storage solutions.
Overview: Provides detailed specifications and options for Erecta® Shelf Stationary and Mobile Security units.
Specifications: Available in different widths and lengths, with heights of 6613/16".
Mobile Security Units: Come with standard-duty stem casters.
Heavy-Duty Models: Feature aluminum dollies with wraparound bumpers.
Security Modules: Convert a standard 24" wide unit into a security module.
Intermediate Shelves: Various options available for Super Erecta Shelf Security Units.
qwikSLOT™ Security Units: Offer an add/remove-a-shelf feature.
MetroMax Q Security Units: Designed to protect valuable materials.
Recommendations: Advises on selecting appropriate casters for corrosive environments.
Mobile Units Specifications:
Mounted on aluminum dollies with 5" plate casters and wraparound bumpers.
Intermediate Shelves:
Available in widths of 24" and lengths from 36" to 60".
Seismic Shelving Systems:
Includes Super Erecta®, Super Adjustable Super Erecta®, qwikSLOT™, HD Super, and MetroMax Q®.
Required Components for Seismic Requirements:
Floor bolt-plates added to standard Metro stationary shelving configurations.
Metro AccessPoint™ Workstations:
Mobile computing systems designed for comfort and flexibility.
Power System Options:
Offers three battery chemistry options: SLA+, LiFe, and Li-Nano.
Metro AccessPoint™ Rx:
Mobile medication workstation designed to improve workflow.
Additional Accessories:
Various accessories available for workstations.
Specifications:
Outlines specifications of a mobile workstation with adjustable surface height.
Battery Options and Performance:
Three battery options available with varying battery life.
MedDispense® System:
Offers secure, 24/7 access to medications with user-friendly software.
Medication Storage and Delivery Solutions:
Provides a range of solutions including medication and transfer carts.
Metro Lionville Series:
Includes medication carts and wall cabinets with features like keyless entry.
Pharmacy Fixtures:
Offers turnkey pharmacy storage solutions.
Service and Support:
Offers a range of services including design and layout, deployment, and ongoing support.
Overview: Provides detailed specifications and options for Starsys carts, a modular storage solution.
Specifications: Based on a square module system, offering single, double, and triple widths.
Materials and Features: Made from advanced polymer materials with Microban antimicrobial protection.
Configurations and Accessories: Customizable with a variety of accessories.
Security Options: Outlines several security features.
Pricing and Ordering: Includes a detailed price list for various cart configurations.
Conclusion: Starsys carts offer a highly customizable and durable storage solution.
Overview: Provides detailed specifications and pricing for various components and accessories of Starsys carts.
Drawer Totes: Removable and allow for easy access or exchange outside of the cart.
Side Pods: Available in fixed and swing-out versions.
Corner Accessories: Include articulating arms for laptops, monitors, and tablets.
Overbridge Assemblies: Available in single and double-wide configurations.
Mobile Units: Available in single, double, and triple widths.
Preconfigured Supply Mobile Units: Come with various configurations of wire and poly shelves.
Key Features: Emphasizes the non-cancelable and non-returnable nature of customized Starsys carts.
Overview: Provides detailed specifications and options for Starsys preconfigured supply cabinets, carts, and accessories.
Specifications: Lists both full-depth and half-depth units for general supply and catheter storage.
Accessories: A wide range of accessories available for customization.
Drawer and Door Options: Offers polymer and heavy-duty drawers.
Customization and Configuration: Customers can configure Starsys units to their exact specifications.
Additional Features: Highlights features such as antimicrobial protection.
Starsys Mobile WorkCenters Overview
Designed to adapt to changing work environments, offering flexibility and inspiring change.
Starsys WorkCenters Specifications
Modular systems that can be standalone or part of a larger configuration.
Starsys Overhead Units
Offers overhead storage solutions.
Starsys Specialty Carts
Designed for secure and flexible storage and transport of I.V. solutions.
Overview: Provides detailed specifications and configurations for Flexline and Basix Plus carts.
Specifications: Available in different sizes and configurations.
Features: Key features include ergonomic push handles and self-closing ball bearing slides for drawers.
Customization: Customers can configure carts to their specifications.
Models and Applications: Details several cart models designed for specific medical applications.
Accessories: A wide range of accessories available.
Locking Mechanisms: Carts can be equipped with various locking options.
Conclusion: Provides comprehensive information on the Basix Plus and Flexline carts.
Overview: Provides detailed specifications and pricing for various Metro Basix products.
Specifications: Lists multiple product categories.
Product Features: Key features include flexible and fixed drawer divider kits.
Accessories: Includes drawer dividers, security bags, and label holders.
Locking Mechanisms: Outlines different locking options for carts.
Pricing: Each product and accessory is listed with a catalog number and price.
Recommendations: Suggests verifying card compatibility for electronic locks.
Overview: Provides detailed specifications and pricing for various medical storage and transport solutions.
Specifications: Lists dimensions, weight capacities, and features of each product.
Case Carts: Describes various case carts designed for different medical applications.
Open Case Carts: Made of stainless steel for corrosion resistance.
Build-A-Cart System: Allows customization of carts.
Specialty Carts and Storage: Includes suture carts and high-profile sterile wrap racks.
Accessories: Lists various accessories for the carts.
Key Features: Designed for durability, ease of cleaning, and efficient storage.
Overview: Provides detailed specifications and pricing for various MetroMax products.
1. MetroMax Carts and Accessories:- Features include wraparound bumpers and high modulus donut casters.
2. I.V. Transport/Storage System:- Designed for exchange systems and bulk storage in medical settings.
3. Tote Slides and Systems:- Super Erecta Slide System offers a space-saving solution.
4. Linen Handling Carts:- Includes heavy-duty and corrosion-proof models.
5. Bulk Trux and Convertible Linen Trucks:- Designed for storing and transporting bulky items.
6. Process Tables and Accessories:- Ergonomic process tables made of stainless steel.
Overview: Provides detailed specifications and pricing for various types of ergonomic process tables and worktables.
Specifications: Available in different widths and lengths, constructed from 14-gauge Type 304 stainless steel.
Load Capacity: Load-rated at 50 lbs per square foot, up to a maximum of 600 lbs.
Mobile Units: Equipped with special posts and four 5-inch poly casters.
Accessories: Various accessories available, including cantilever shelves and utility racks.
Pricing: Lists prices for each table and accessory.
Additional Features: Some tables come with overhead options.
Conclusion: Serves as a comprehensive guide for selecting and purchasing ergonomic process tables and worktables.
Price and Payment Terms: Seller's price valid for 30 days from quotation or order acknowledgment.
Order and Returns: Orders below minimum value incur additional fees.
Shipment and Delivery: Delivery dates are approximate.
Warranty: Goods warranted against defects for one year.
Liability Limitations: Seller's liability limited to the purchase price of the goods.
Intellectual Property: Seller warrants goods do not infringe U.S. patents or copyrights.
Performance Excuses: Seller not liable for delays due to uncontrollable events.
Order Changes and Cancellations: Changes to orders may affect price and delivery.
Tooling and Software: Tooling charges are additional.
Software License: Buyer granted a nonexclusive, non-transferable royalty-free license to use the software.
General Provisions: Terms supersede all prior communications.
Compliance with Laws: Buyer must comply with all applicable laws and regulations.
Export/Import Regulations: Buyer agrees to adhere to all applicable import and export control laws.
Configured Products Terms: Specific terms for configured products include a change/cancellation policy.
Product Index: Includes a detailed index of products with page references.
Professional Services: Metro offers services like space audits and product planning.
Contact Information: Provides contact details for customer service and distribution centers.