Kaye Service
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Kaye Service Brochure OFFERING VALUE-ADDED SERVICES THAT ENHANCE YOUR PRODUCTIVITY

Kaye Service Brochure | 2 Trust the Manufacturer to assist you in those efforts. So why trust anyone else to provide you with service on those products? Working directly with the manufacturer guarantees that maintenance, repair, and calibrations of your products are being done properly and in compliance with regulatory guidelines. We take great pride in our line of equipment and are extremely meticulous about how each individual product is built and serviced. When you work straight with the manufacturer, you’re getting the highest trained expert knowledge on Kaye products. As a professional...

Kaye Service Brochure | 3 Kaye offers service across the globe with team members in 5 continents and 45 countries. We make it our goal to offer not only the best products and solutions, but also the highest quality service and customer care. We start by offering five service locations that help us in supporting all of our valued customers in thermal validation, environmental monitoring, and cold chain solutions. All EMEA customers can speak with representatives and send equipment to our Pforzheim, Germany laboratory for calibration or service. There we perform detailed calibration...

Kaye Service Brochure | 4 Calibration and Services As the manufacturer, we maintain laboratory accreditation according to ISO 17025 and provide both "in-house" and "on-site" service options using our modern high-precision calibration facilities and high-end lab equipment. We offer complete product support for the life of your Kaye equipment – going beyond typical calibration to provide customers with the highest quality of calibration and repair services. A timely calibration schedule assures accurate and reliable product performance and maximizes equipment uptime and productivity. KAYE...

Kaye Service Brochure | 5 KAYE IRTD-400 – INTELLIGENT TEMPERATURE STANDARD – FACTORY CALIBRATION ∙ ISO AS-FOUND and AS-LEFT certificate includes multiple calibration points from -196°C up to 420°C ∙ Calibration accuracy down to 5 mK ∙ Annealing process at a maximum of 420°C for a minimum of 15 hours to release sensor element stress and to offer more stability and improved performance between calibration cycles ∙ We always adjust and reprogram the IRTD internal calibration coefficients over the full range KAYE VALPROBE DATA LOGGERS – FACTORY CALIBRATION ∙ High-accuracy ISO AS-FOUND and...

Kaye Service Brochure | 6 In-House Calibrations Kaye performs in-house calibrations on all Kaye equipment in our ISO 17025 accredited laboratories. Our calibration technicians will calibrate your Validator AVS, ValProbes and real-time ValProbes, RF ValProbes, and IRTD temperature standards. Having the manufacturer handle your calibrations offers many benefits: Factory-trained and certified technicians perform all calibrations and repairs Guarantee that each calibration is done properly and to the highest standards Traceable results, including as-found Highest level of data integrity with...

Kaye Service Brochure | 7 IQ/OQ Services The Installation Qualification/Operational Qualification Protocol defines a set of procedures to ensure that our equipment is properly installed and operated according to Kaye recommendations, and adequately documented and controlled according to cGMP requirements. The documents are provided in hard copy and electronically, allowing users to modify the documentation to suit specific organizational requirements. ALLOW KAYE TO PERFORM IQ/OQ FOR YOU Benefits ∙ Kaye tech support can perform IQ/OQ at customer site or our facility ∙ IQ/OQ at our facility...

Kaye Service Brochure | 8 Upgrades SOFTWARE PRODUCT UPGRADES AVAILABLE: Kaye is committed to developing the best thermal validation systems available. In doing so, we continue to improve existing products while developing new solutions. For the convenience of our customers, we permit the installation of Kaye validation software on multiple workstations, provided the computers are used within the same company. System upgrades are available on our website for download, allowing easy access for our customers anywhere in the world. A secure login is created for each user to allow customers to...

Kaye Service Brochure | 9 On-Site Training We pride ourselves in being available to support our clients before, during, and after they've purchased Kaye equipment. If you are using Kaye equipment and would like training for your employees, we can schedule an on-site or virtual visit to suit you. Our technical instructors can assist you with all your training needs in the format, location and pace that works best for you and your team. Our courses range from introductory level to in-depth product classes with practical hands-on exercises. All courseware is coordinated with the most recent...

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Kaye Service Brochure | 11 Rental Solutions With expert knowledge coming straight from the manufacturer, Kaye gives customers personal assistance and recommendations when ordering rental equipment. Our goal is to ensure that you’re given the right products that will assist you in completing your project on time. ∙ Large rental fleet gives customers options to serve their needs quickly ∙ Backed by expertise and service only the manufacturer can provide ∙ Products are maintained with latest software/ firmware versions ∙ Global company with ability to serve customers anywhere ∙ When rental is...

Kaye representative contact: www.kayeinstruments.com/en/contact Request a demo: www.kayeinstruments.com/en/demo EUROPE, MIDDLE EAST, AFRICA AND ASIA Amphenol Advanced Sensors Germany GmbH Sinsheimer Strasse 6 D-75179 Pforzheim T: +49 (0) 7231-14 335 0 F: +49 (0) 7231-14335 29 Email: kaye@amphenol-sensors.com www.kayeinstruments.com Visit our website: www.kayeinstruments.com USA / AMERICAS Amphenol Thermometrics, Inc. 967 Windfall Road St. Marys, PA 15857 T: +1(814) 834-9140 F: +1(814) 781-7969 Email: kaye-us@amphenol-sensors.com www.kayeinstruments.com INDIA Amphenol Interconnect India Pvt...