SOLUTION SHEET Medrio Concierge Services Support Whenever You Need It What if you could receive high-touch, white-glove eClinical support at no additional cost to you? With Medrio, now you can. By Your Side from Start to Finish With Your Studies With so much riding on the outcome of your studies, you need reliable eClinical support behind you. That’s why every Medrio customer is equipped with access to a responsive support system, a self-service repository of eLearning resources, and access to a thriving community that provides ample resources at your fingertips. Our full-service global support team is always on-hand with the answers and tools you need to build and execute a successful clinical trial. We do this because we truly believe your success is our success. Hannah Mooney Medrio Technical Support Manager

We don’t just talk the talk, see how our numbers stack up: 98% Customer Satisfaction Rating Support Tickets Resolved in Less Than 3 Days When You Call, Medrio Answers Total Support Tickets Closed Each Day Support Requests Addressed in Under 10 Minutes It doesn’t matter if it’s a weekday or a weekend – there’s always somebody who can offer support and answer your questions. I haven’t seen this kind of support with any other company.” When you call our support team, you will be greeted by the voice of a knowledgeable Medrio employee—not an agency or message system. Medrio support staff are located...

Proactive Training at Your Fingertips Medrio Support is TOP NOTCH! The support staff are knowledgeable and respond quickly and genuinely want to assist. I also appreciate the company’s stance on taking customer feedback and requests and actively incorporating them into the product on a regular basis.” Manager, Database Management Precision for Medicine, Oncology Our intuitive solutions were designed to put you in the driver’s seat. But, we know that it takes more than quality technology to build a successful study model. Every Medrio customer is provided access to a host of resources allowing...

Why People Love Our Medrio Customer Community: Collaborative—You never know who might be solving the same problem as you. Our user groups and discussion forums allow fellow professionals to share ideas and experiences that can benefit the entire community. Accessible—Gain access to a library of resources directly from our product experts that contain FAQs and best practices you can reference anytime, anywhere. Get Real-Time Updates—Stay up-to-date on upcoming releases, new products and services, training videos, reference guides, and anything else you might need to prepare your team ahead of...