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Alpha Care service solutions general information brochure

Alpha Care service solutions general information brochure
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Alpha Care service solutions general information brochure - 1

SYSTEMS INTEGRATION ALPHA CARE Your Vision, Our Future Service Solutions Maximise the uptime and performance of your ENDOALPHA system SERVICE SOLUTIONS

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Customised service plans for sustainable high performance Budget restrictions and cost pressure are among the main challenges hospitals are facing today. Patients need to be treated faster without compromising on quality and safety. Investing in new medical technologies is a good approach to streamline processes and to stay competitive. However, such an investment must deliver significant advantages and it needs to pay off fast. The new modular service concept ALPHA CARE is designed to do just that: Hospitals can rapidly regain the whole value of their new ENDOALPHA solution and protect the...

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Building knowledge and enhancing skills MR Sven Böttjer, OR Block Manager, Amalie Sieveking Hospital, Hamburg, Germany “We ensure quick and efficient operating processes by an optimal synergy between ENDOALPHA know-how and well-educated staff and surgeons.” The ALPHA CARE service programme takes all aspects into of the ENDOALPHA system. Each course includes a practical account for those who work with ENDOALPHA. Keeping the hands-on session and refines troubleshooting techniques technology up and running is one part, but adequate training to enhance professional skills and manage minor...

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Minimising financial risks and maximising availability Mr Alexander Mainda, OR Block Manager, Kantonsspital Baden, Baden, Switzerland “ALPHA CARE facilitates staff planning and speeds up workflows in the OR. Equally, working safety and convenience are notably increased.” Long-term risk assurance and investment protection are the The costs of a service agreement are rapidly outweighed by most important factors regarding the financial aspects of a the associated benefits. Surgeons and doctors profit from a substantial innovation such as ENDOALPHA. consistently reliable technology, fast...

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ALPHA CARE basic The solid foundation for a secure investment ALPHA CARE basic The ALPHA CARE basic service components provide the Regular planned maintenance actions and software updates basis for successful ENDOALPHA operation. All audio- are aimed to prevent failures while maintaining the reliability of visual and integration products including display panels the system for a long and useful service life. are covered. In case of incidents that cannot be solved immediately by The basic service modules are essential to maintain the high trained hospital staff, dedicated local phone support...

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ALPHA CARE basic Basic Service Modules Final Test and TÜV Certification Specialist Help Desk Independent quality assurance of the complete installation: Dedicated phone line: Comprehensive service support by Detailed TÜV report and certificate, if all operational safety and local ENDOALPHA specialists, backed up by an international quality requirements are fulfilled. support team. Basic Application Training Software Updates Regular in-service training for all users and support staff: Installation of all software updates that are developed to Professional hands-on training and documents to...

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ALPHA CARE plus The flexible long-term risk assurance and investment protection ALPHA CARE plus ALPHA CARE plus features a wide choice of optional Advanced application and technical training is offered at service modules including extended service levels, the Olympus Medical Training Centre in Hamburg, Germany. advanced training, re-certification, all-risk coverage Advanced users and technical staff benefit from working and more. These optional modules are add-ons to on the latest ENDOALPHA equipment and can improve their the basic ALPHA CARE basic plan and allow full flexibility skills...

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ALPHA CARE plus Optional Service Modules Re-Certification Advanced Technical Training Safety inspections according to TÜV inspection standards: Expert classes for advanced technical staff: ENDOALPHA Bi-annual update on system performance status compared to technology, procedures and compliance, including second-line original specifications. maintenance. Additional Application Training Extended Specialist Help Desk Additional in-service training for new staff: Regular newcomer Dedicated phone line: Extended support options by local training to establish basic user know-how. ENDOALPHA...

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ALPHA CARE plus Optional Service Modules Software Upgrades* Olympus Medical and Surgical Endoscopy Equipment Implementation of all developed software upgrades: Please contact your local Olympus service representative for New and expanded features, including hardware and software service options available. configuration on-site. Third-party Vendor Equipment Emergency Field Visits For surgical lights, boom arms, surgeon cameras, Fast and unlimited emergency support on-site: Guaranteed patient tables, etc. please contact your local Olympus service on-site response time depending on individual...

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The best service solutions for your individual requirements ALPHA CARE Service Modules at a glance 'ENDOALPHA Documentation and Video Management ALPHA CARE is available as an annual or multi-year service agreement. We are continuously extending our services. However, some modules might not be availabh throughout Europe. Please contact your local Olympus representative for detailed informati For more information please refer to: www.olympus-europa.com

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Postbox 10 49 08 20034 Hamburg, Germany www.olympus-europa.com E0491660 · 3.000 · 05/09 · RK Specifications, design and accessories are subject to change without any notice or obligation on the part of the manufacturer.

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