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NAVIO Total Care Program Brochure

NAVIO Total Care Program Brochure

NAVIO Total Care Program Brochure

Product catalog summary
Overview of NAVIO Total Care Program
The NAVIO Total Care Program is designed to extend the standard one-year warranty of the NAVIO system, offering additional benefits to enhance system utilization and performance. This program includes regular maintenance, on-site software upgrades, clinical support, and repair coverage, allowing healthcare providers to focus on patient care and the growth of their robotic orthopedic programs.
Key Team Members
  • Robotic Integration Coordinator: Provides training, clinical case review, troubleshooting, and support.
  • Service Technician: Certified to service and replace system components and upgrade software.
  • Customer Support: Available for part replacements, repair scheduling, and feedback.
Preventative Maintenance
Biannual service visits by certified technicians aim to extend system life, prevent unplanned maintenance, and optimize surgical system performance.
On-site Repair and Service
  • Full coverage on service labor and hardware/software.
  • Approved replacement components.
  • Rapid emergency response.
Software Support
  • Continual software upgrades for improved workflow.
  • On-site installation within 30 days of release.
  • Biannual performance evaluations.
Ongoing Clinical Training and Support
  • On-site training and certification for additional surgeons.
  • Continuous clinical support and consultation.
Maintenance Checks
  • Foot pedal controls: Test connection and response time.
  • Filters: Check and replace.
  • Navigation camera: Confirm calibration and laser function.
  • Fans: Remove debris and evaluate performance.
  • Caster/brakes: Inspect and tighten locks.
  • Software evaluation: Run error report and evaluate system health.
  • Articulating arm: Correct tension and confirm range of motion.
  • Internal and external cables: Reliability checks and secure verification.
For more information, contact Smith & Nephew at 1-763-452-4950 or visit their website.
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Catalog excerpts

NAVIO Total Care Program Brochure-1

smith&nephew NAVIO* Surgical System Extended warranty, service and clinical support Extend your standard one year NAVIO warranty while adding several benefits to maximize system utilization and performance. Regular maintenance, on-site software upgrades, continual clinical support and repair coverage eliminates any system upkeep concerns. NAVIO Total Care allows you to focus on providing the best patient care and growing your robotic orthopaedic program. Meet your Total Care team: • Robotic integration coordinator Provides assistance with on-site surgeon and surgical team training, clinical case review and troubleshooting, and clinical support as required. • Service technician Smith & Nephew certified to service and replace all NAVIO Surgical System components and upgrade system application software. • Customer support On call customer support for issuing replacement parts, scheduling repair visits and receiving client feedback and concerns.

 Open the catalog to page 1
NAVIO Total Care Program Brochure-2

Biannual service visits by Smith & Nephew trained and certified field technicians. Foot pedal controls • Test connection • Evaluate response time Filters • Check and replace Navigation camera • Confirm camera calibration • Check laser point function Fans • Remove debris • Evaluate airflow and performance Caster/brakes • Inspect and tighten locks Software evaluation • Run error report • Evaluate system health Articulating arm • Correct arm tension • Confirm full range of motion Internal and external cables • Reliability checks • Test electrical grounding • Verify cables are secure On-site repair...

 Open the catalog to page 2

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.