Prime Support Medical Brochure

Product catalog summary

Overview of PrimeSupport Packages:
Sony Healthcare offers a range of PrimeSupport packages designed to provide comprehensive support for medical hardware. These packages include PrimeSupport Pro, Elite, Bespoke, and Premier, each offering varying levels of service and support.

Key Features:

2-Year PrimeSupport Pro: Included with all medical hardware, offering multilingual support, collection and delivery service, Sony-certified repairs, and fast-track repairs within 7 days.
Multilingual Support: Access to technical expertise from multilingual product specialists.
Collection and Delivery Service: Free collection and delivery to your chosen location.
Sony Certified Repairs: Repairs conducted by dedicated Sony engineers.
Fast Track Repairs: If issues cannot be resolved remotely, repairs are completed within 7 days.

Service Packages:

Duration: Standard 2 years, extendable up to 5 years.
Helpdesk Access: Available Monday to Friday, 9:00-18:00 CET.
Standard Repair: Best effort turnaround time (TAT) of 14 days.
Fast-Track Repair: 7 days TAT target.
Logistics Covered: All logistics are managed by Sony.

Extension Packages:

3-year extensions available, allowing up to 5 years of total support.
Includes fast-track repairs and logistics coverage.

Product Categories Supported:

Medical Cameras
Medical Recorders
Medical Printers
Surgical Monitors

Registration and Eligibility:

Register products within 60 days for a free upgrade to PrimeSupport Elite.
Registration ensures quick access to support and service.
Eligible for registration at any time with product details.

Contact and Additional Information:

Helpdesk available for support inquiries.
Extension packages can be purchased through dealers.
More detailed package information available online.

FAQs: Comprehensive FAQs available online to address common questions about support services.

Catalog excerpts

Sony Healthcare Prime Support Get extra peace of mind with PrimeSupport Prime Support Elite Prime Prime Support Support Bespoke Elite

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Protecting your investment Sony delivers peace of mind and confidence that we will provide you with the highest quality services and support for Sony Healthcare products across Europe (the full list of eligible countries can be found on sony.pro website). Multilingual Support Technical expertise and support from multilingual product specialists when you need it. Collection and Delivery Service Collection and delivery back to the place of your choice, saving you time and stress for no additionnal cost. Sony Certified Repairs Repairs from dedicated Sony engineers that know Sony Medical products...

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Prime Support Up to 5 years of support with a PrimeSupport Extension Get extra peace of mind by purchasing 3 additional years of PrimeSupport. Extension packages can be purchased up to a maximum of 5 years after the initial purchase of your unit. Surgical Monitors Prime Support Elite Prime Prime Prime Support Support Support Includes Fast Track Repairs Premier If weBespoke cannot resolve the issue remotely, then we'll arrange collection, repair and return of the unit to you within 7 days. 3-Year Prime Support Elite Extension Packages Support Reference Model Name Helpdesk Access Mon-Fri 9:00-18:00...

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Register your product now. pro.sony/productregistration Find your local number here: pro.sony/support-services/ support-contact-us [email protected] FAQs Why register with PrimeSupport? By registering you can ensure that Sony have your hardware, support package and contact information How can I purchase an extension package? For all sales enquiries, please contact your dealer. on file. If you ever contact us for support, we can then access your information right away and resolve your issue quickly. Where can I find more information about individual packages? A more detailed description...

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All Sony catalogs and technical brochures

Archived catalogs

LMD-X550MT LMD-X310MT
4 Pages

*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.

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