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Service and Support for Medical Products
Service and Support for Medical Products
Sony offers a comprehensive support package for its medical products, known as PrimeSupport. This service includes several tiers: PrimeSupport Pro, Elite, Bespoke, and Premier, each providing varying levels of service and support.
PrimeSupport Pro:
- Included with all Sony Healthcare products for 2 years at no extra cost.
- Provides access to expert technical assistance via phone or email.
- Covers logistics for repairs with free shipping.
- Standard repair turnaround time (TAT) is 14 days, with a fast-track option of 7 days for Elite package holders.
Service Packages:
- PrimeSupport can be extended up to 5 years.
- Helpdesk is available Monday to Friday, 9:00-18:00 CET.
- Fast-track repair services are available for Elite package holders.
Product Categories Covered:
- Surgical Monitors
- Medical Cameras
- Medical Recorders
- Medical Printers
Extension Packages:
- Optional 3-year extension available, covering up to 5 years in total.
- Includes helpdesk access and logistics coverage.
Registration and Eligibility:
- Registration ensures Sony has your hardware and support package details.
- Eligible for registration at any time with product name, serial number, purchase date, and dealer name.
Contact and Support:
- Helpdesk available for support inquiries.
- More information and FAQs available on Sony's website.
Additional Information:
- Free upgrade to Elite cover available upon registration of new monitors.
- Detailed package descriptions and FAQs can be found online.
Catalog excerpts
Service and Support for Medical Products Prime Support Get extra peace of mind with PrimeSupport Prime Support Elite Prime Prime Support Support Bespoke Elite
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Protecting your investment Sony delivers peace of mind and confidence, providing you with the highest quality services and support for Sony Healthcare Prime products across Europe. Support The full list of eligible countries can be found on sony.pro website. 2-year PrimeSupport Pro cover on all medical hardware Prime Support Pro Sony Healthcare products are provided with a 2-year PrimeSupport Pro service package included at no extra cost. Our PrimeSupport Pro packages go beyond a standard warranty with access to expert technical assistance. Our helpdesk acts as a contact point for you by phone...
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Up to 5 years of support Prime Support with a PrimeSupport Extension Get extra peace of mind by purchasing 3 additional years of PrimeSupport. Extension packages cover up to a maximum of 5 years after the initial purchase of your unit. Prime Support Elite Prime Surgical Support Monitors Pro Prime Support Bespoke Prime Support 3-Year PrimeSupport Elite Extension Packages Premier Support Reference Model Name Helpdesk Access Mon-Fri 9:00-18:00 CET Standard Repair Best effort TAT Prime Support Logistics Covered Fast-Track Repair 7 days TAT Target Uplift the PrimeSupport Pro to Elite for free: Register...
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Register your product now. pro.sony/productregistration Find your local number here: pro.sony/support-services/support-contact-us [email protected] FAQs Why register with PrimeSupport? How can I purchase an extension package? By registering you can ensure that Sony has your hardware, support package and contact information on file. If you ever contact us for support, we can then access your information right away and resolve your issue quickly. For all sales enquiries, please contact your dealer. How do I register? Activate for no extra cost your PrimeSupport Pro on all medical hardware...
Open the catalog to page 4All Sony catalogs and technical brochures
CMDS-MS10MD3 Pages
CMDS-MS20MD1 Page
HVO-500MD (Surgical Version)4 Pages
UP-991AD/UP-971AD4 Pages
UP-DR80MD4 Pages
HVO-3300MT4 Pages
UP-D898DC4 Pages
HVO-4000MT5 Pages
HVO-500MD / HVO-550MD4 Pages
UP-D25MD UP-25MD4 Pages
LMD-2110MD Brochure2 Pages
MCC-500MD Brochure4 Pages
UP-X898MD4 Pages
NUCLeUS5 Pages
Archived catalogs
LMD-X550MT LMD-X310MT4 Pages
- Medical support arm
- Monitor support arm
- SONY HDMI display
- Medical imaging display
- DisplayPort display
- SONY DVI display
- Tilting support arm
- VESA mounting support arm
- SONY surgical display
- Full HD monitor
- SONY 16:9 display
- SONY 4K display
- Face-cover shield
- SONY thermal printer
- Desk support arm
- Swivel support arm
- Medical device adapter
- High-brightness display
- OR display
- 3G-SDI display