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QUALITYGUARD™ SERVICE CONTRACTS

QUALITYGUARD™ SERVICE CONTRACTS

QUALITYGUARD™ SERVICE CONTRACTS

Product catalog summary
Overview of QualityGuard™ Service Contracts
TSI offers QualityGuard™ Calibration and Bumper-to-Bumper (B2B) Warranty Contracts to ensure the reliability and accuracy of their instruments. These contracts are designed to minimize downtime and maintain optimal performance through regular maintenance and calibration.

Calibration Contract vs. Warranty
A standard warranty covers defects in materials and workmanship. The Calibration Contract extends this by including annual factory calibration, available in two- or three-year terms. The B2B Warranty Contract further extends coverage beyond the base warranty, offering both repair and calibration services for three or five years.

Contract Details
  • Calibration Contract: Includes annual calibration, technical support, and inspection. Available for two or three years.
  • B2B Warranty Contract: Covers repairs and annual calibration, excluding consumable parts like batteries and pumps. Available for three or five years.

Benefits of TSI Service Contracts
  • Fixed costs for budgeting.
  • Ensures optimal performance and updates.
  • ISO 9001:2008 registered quality system.
  • Access to technical expertise and support.

Coverage and Eligibility
Service contracts are available for various TSI instrument models, including previously purchased ones. Customers can contact TSI for eligibility and purchase details.

Return and Shipping Process
To return an instrument for calibration, customers must fill out an online RMA form. TSI covers standard ground shipping costs for returning instruments under service contracts.

For more information, visit the TSI website or contact their representatives.
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Catalog excerpts

QUALITYGUARD™ SERVICE CONTRACTS-1

PROTECT YOUR INVESTMENT… QUALITYGUARD™ SERVICE CONTRACTS UNDERSTANDING, ACCELERATE

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QUALITYGUARD™ SERVICE CONTRACTS-2

TSI's comprehensive line of instruments set the standard for reliability and accuracy. Protect your investment now and in the future with a TSI QualityGuard™ Calibration or Bumper-to Bumper (B2B) Warranty Contracts. At TSI we understand that data quality problems and downtime can seriously impact your work. TSI QualityGuard Calibration and B2B Warranty Contracts are designed to ensure your instruments are properly cleaned, calibrated, repaired and are operating at peak performance. What is a Calibration Contract? Is it the Same Thing as a Warranty? A warranty merely protects the buyer against...

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QUALITYGUARD™ SERVICE CONTRACTS-3

PROTECT YOUR DATA ACCURACY Why Do I Need a TSI Service Contract? What Does a TSI Calibration Contract Cover? + Upfront Fixed Costs. Budgeting made simple. No need to procure The QualityGuard Calibration Contract can be purchased in two- or additional funding for annual calibration and repairs. A TSI Calibration three-year terms and includes: or B2B Warranty Contract guarantees your costs are fixed no matter + As found inspection testing/report what happens to TSI Service prices in the future. + Technical support via phone or e-mail + Annual factory calibration, consisting of the following procedures:...

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QUALITYGUARD™ SERVICE CONTRACTS-4

What Instruments are Available for Coverage? QualityGuard TSI Service Contracts are offered on many different models of new TSI instruments. Previously purchased instruments may also be eligible for coverage. Contact TSI representatives or TSI directly to find out what TSI instruments have Service Contracts. How Do I Send My Instrument Back for Calibration? To return an instrument for calibration, fill out the on-line return material authorization (RMA) form at the TSI web site: www.tsi.com. This on-line process will provide you with shipping information, and an RMA number to track the repair....

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