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Connex® Clinical Surveillance System Partners in CareSM Support Programs
Connex® Clinical Surveillance System Partners in CareSM Support Programs
Welch Allyn offers comprehensive support programs for the Connex Clinical Surveillance System, designed to provide predictable costs, simplified support, investment protection, and partnership with clients. These programs ensure that the system remains efficient and available when needed.
Support Program Features:
- Basic Support Program: Includes telephone and remote service, remote diagnostics and repair, Connex Service Dashboard, and embedded software maintenance. Suitable for facilities with EMR integration.
- Full Support Program: Offers additional hardware support services such as loaners/exchange, labor and parts, and expedited shipping. Ideal for standalone, non-EMR integrated systems.
- Premium Support Program: Provides 24/7 telephone support, on-site support, and additional features like test server and warm spare support. Best for facilities requiring EMR system integration and maintenance.
Additional Features:
- All programs include initial clinical education and technical training allowances.
- Discounts on additional clinical education packages and licensable features with upgrades are available.
- EMR interface map changes are offered twice annually.
Connex Service Dashboard:
This web-based portal is included with all service agreements, allowing clinical engineering staff to manage and monitor Connex devices, central stations, and servers. It helps maximize system uptime and device availability, enhancing staff productivity and protecting investments.
Contact Information:
For more details, contact Welch Allyn representatives or visit their website.
Catalog excerpts
Welch Allyn Connex' Clinical Surveillance System Partners in CareSM Support Programs
Open the catalog to page 1
We’ve got you covered with service and support plans to help keep your Connex Clinical Surveillance System up and running. We offer a variety of plans to ensure you have the most current software and hardware as well as proactive maintenance options—all at an affordable cost. As your extended service staff, we will handle all of your support needs, allowing your staff to focus on what’s most important—quality patient care and outcomes. Welch Allyn support programs deliver: Predictable costs: All costs for your support program are discussed upfront and made clear so there are no surprises along...
Open the catalog to page 2
is included with all Connex Clinical Surveillance service agreements. This web-based portal enables clinical engineering staff to proactively manage and monitor all Connex devices, central stations and servers on your hospital network to maximize uptime and protect your investment. • Monitor all of your Connex equipment including servers, computers and vital signs monitoring devices • Manage sensor usage, battery life, cycles, log files, firmware and active processes • Maximize system uptime and device availability to improve staff productivity • Enables proactive management of service activity, protecting...
Open the catalog to page 3
Partners in Cares“Services SUPPORT I EDUCATION I PROFESSIONAL WelcI^Allyn Advancing Frontline Care™ Welch Allyn Corporate Headquarters 4341 State Street Road, P.O. Box 220 Skaneateles Falls, NY 13153-0220 USA (p) 800.535.6663 (f) 315.685.3361 WWW.WELCHALLYN.COM
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