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CareConnex Real-time Patient Feedback

CareConnex Real-time Patient Feedback
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Real-time Patient Feedback In healthcare environments, there is a need for hospitals to gather patient feedback in order to enhance the patient experience. A deeper understanding of how patients view the care they receive is essential to the goal of service improvement, making the collection of patient feedback a crucial measure for healthcare providers. Providing a real-time, software-based solution is an ideal method of generating useable and timely data to support operational improvements. Capture patient feedback – on any topic, at any time Real-time Patient Feedback from the Bedside (RTPF) software utilizes the power of existing point-of-care systems directly at the patient bedside. It delivers an interactive, electronic feedback service that is available to patients at any time during their hospital stay. Validated by Picker Institute Europe, RTPF generates high response rates, YOUR BENEFITS unbiased data and a respondent profile that includes traditionally hard-to-reach demographics such as young and ethnically-diverse patients. Surveys can be added, adjusted and removed at any time, providing complete flexibility and allowing hospitals to focus on the topics that matter, at the time they are relevant; whether those are long-term objectives or short-term issues. CareConnex for interactive patient care Real Time Patient Feedback puts patient feedback capture right where it is most valuable, at the heart of the patient environment and in the hands of the patient. It is part of Barco’s CareConnex solution – powered by Hospedia – for interactive patient care. “ The response rate is good and the real-time reporting at ward by ward level is really useful, allowing us to act upon the results instantly... Importantly, the system does not rely on staff to operate and therefore patients feel more at ease when completing surveys. Bridget Lees, Lead Nurse and Clinical Advisor, Southport & Ormskirk NHS Trust • Capture patient feedback and address patient needs in real time • Improve hospital performance through data collection and reporting • Increase response rates by providing an independent platform • Empower patients throughout their care journey and increase satisfaction

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